Managed I.T. Support Explain
Unexpected IT and Computer Problems
You are ready to start your day at your desk with a cup of java when you find yourself logged out of the company email system where an effort to log-in fails miserably. A temporary password you requested for allowed an entrance for an account reset, but still keeps you locked out. Every strategy you mustered concludes in a failure, your java has gotten cold and you are still left in square one. What next?
If a subscription to managed I.T. support service had been made, help will be just a phone call away. A phone call will allow you to access remote assistance from a live human being who will guide you through to reset your password and get you up and running.
What are Managed Services?
“Managed Services” refers to a broad set of services provided by companies for your business. The Managed Services Provider (MSP) manages and monitors the IT system, including its email and office-wide instant messaging, of your business remotely and rectifies issues within the system.
Types of Managed Services
Depending on the business nature, the “services” provided will be different. Some common types can be listed as follows.
- Data backup and disaster recovery.
- Helpdesk support.
- Server management and security.
- Remote network monitoring.
- Custom software solutions.
- Network security.
- Hardware maintenance.
- IT planning and implementation.
The Advantages of Managed Services
A common misunderstanding is that managed services are only for big businesses, which I would argue with the view that it is the small-to-medium scale businesses that vastly benefit from it. Small to medium scale business are seldom under the care of dedicated IT personnel within its staff overseeing the systems on which the business relies on to run profitably and at its maximum potential. Subscribing to such a service would minimize downtime and help the business keep ahead of technological change while meeting technology-related challenges head-on, all within the consideration of operating expenses.
Subscribing to managed services provide the following to your business
- Reduced labor costs.
- Increased data security.
- Advanced IT planning.
- Controlled IT costs.
- Knowledge base.Reduced downtime.
It is More Than a Break/Fix Response….
Before managed services came into being, businesses without staff dedicated for IT were only concerned about IT issues only when a breakdown occurred and required a fix. Technological evolvement with time has emphasized more than ever on data security and disaster recovery, where businesses have concluded that IT involves more than issue handling upon its occurrence. Modern technology, critical data protection and operational processes with greater employee output are well within grasp through managed services.
What do “managed services” providers do?
Managed services are not a wholesale affair. A wide range of businesses spanning many different industries each require different things within the IT field. Managed services provide custom services to suit your businesses IT needs.
Some of the services provided by Managed services providers include:
- 24/7 monitoring.
- Management and monitoring of desktops, servers, and networks.
- Installation and management of virus, spam, and malware detection software.
- Installation and management of firewalls.
- Remote support.Remote diagnostics and troubleshooting.
- Installation and management of software updates and patches.
- Backups and restores of servers and workstations.
- Hosted email