A managed service provider (MSP) like Remote IT Support Services is a virtual IT department tasked with understanding the inner workings of your business and maintaining its individual IT infrastructure in optimal condition in order to fully support your company’s workflow. Managed services offer great value for money in terms of IT asset and investment care, and produce more reliable and sustainable results than in situations where managers and staff attempt to take care of their equipment and software themselves.

Flat rates are very cost-effective because they help save you money: regardless of the level of service you receive on a given month, your premiums will never increase or change in any way, thereby limiting your exposure to unexpected expenses. Incremental flat-rates (like the ones we offer) are also great for budget planning because they make it simple to accurately calculate how much more new investments in IT hardware will cost to expertly maintain.

By properly maintaining, protecting, and managing your IT investments and infrastructure, you can add years of service to their useful life and ensure that you never experience unplanned downtime in the future, which can severely affect your day-to-day business operations.

It definitely isn’t cheaper to wait until devices and software inevitably break. In fact, the costs add up so quickly that the bill for a single software troubleshooting or in-person hardware repair session could exceed the yearly cost of regular managed IT services by factor 3!

You can read more about the many cost-saving benefits of Managed IT Services here:

We offer two convenient plans to fit businesses of every size. The best part about them? You only pay a flat, monthly for the devices you already own.

Plan A:  19.99/computer/month*

Plan B: $99/server/month*

*Liable to change after customized quote by live agent

As long as you have a working internet connection, our team of IT experts can access your servers and devices to quickly run diagnostics, identify issues, and fix them in real-time; it’s the ultimate in no-fuss, no-muss convenience!

Never. Your representative is limited to seeing only what you see and whatever you decide to show him/her on your screen. It is also customary for them to ask you to close any windows containing personal, sensitive, or privileged information before beginning a session. The only way for a support representative to work with your computer is through your explicit request for service at the time of your choosing.

Absolutely. Remote access between our company and yours is always done through an encrypted connection which must be authorized by the client on a regular basis.

Luckily over 99.99% of computer issues can be resolved exclusively online, a fact which represents a significant cost saving for most clients. For the few that can’t, an on-site visit can be arranged at a discounted rate.

Yes. Although the speed of return of a Help-Desk ticket largely depends on the severity of the issue at hand, the average response time for most queries is within 15-20 minutes of submission.

Because your business never sleeps, neither do we. We promise to be available when you need us, regardless of whether that day falls outside of regular business hours, on the weekend, or on a holiday. We guarantee 100% availability; it’s as simple as that.

Certainly. Personalized advisory through the development of a Customized Security Plan and IT Roadmap for your company is central to our advanced prevention and defense-based methodology. We help our clients to plan against and deter all possible internal and external threats that could affect their businesses in the short, mid, and long-term.

Yes. Our insurance certificates and official company policies on the matter can be provided to you upon request.