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Top 5 Reasons Managed IT Services are a Must

From their humble beginnings in the 1950s to support the first electronic computers, the roles of IT departments and specialists are nearly unrecognizable to what they were in the past. Despite the technological breakthroughs of the past 10 years, many small and medium business owners still hold on to traditional, outdated preconceptions that lead them to believe that these services are too expensive or inaccessible for organizations of their size. They would often limit themselves to contacting external IT professionals when things were already broken, and this short-sighted thinking is what fed the misconception that IT services were too expensive to use on a regular basis.

What they don’t know is that the internet has changed the role of IT completely from a reactive to a collaborative process, in which both business owners and IT specialists can align their goals and collaborate on building and maintaining custom IT infrastructures at continuously lower costs.

Sadly, most small and medium-sized businesses are still overlooking these easily-accessible and cost-effective services that could tremendously benefit their organizations in the short, mid, and long-term.

Let’s examine the five most important reasons why Managed IT Services are fundamental for any business owner:

1) Value for Money

It goes without saying that hiring an onsite, full-time IT technician can be quite expensive for the average business. They may not have space, budget, or the resources to maintain that position year-round. So it would stand to reason that hiring an IT specialist only when needed would be the smarter choice; they’d come in, fix the issue, bill for a limited number of hours, and then leave – no fuss, no muss. But they couldn’t be more wrong! This misconception has costed companies hundreds to thousands of dollars because it ignores adverse impacts to the organization’s bottom line.

The “Break-Fix Method” is when companies hire a general IT technician who is not intimately familiar with their company, equipment, workflow, or systems to repair emerging problems in as short a time as possible. This person will have very little time in which to learn the complexities and scope of the visible issues, which means that their solution will resemble a temporary system patch rather than a true fix. While this happens, their IT assets are inoperative, their employees can’t productively do their work, and many business opportunities might be missed.

The cost of corporate downtime can be calculated thusly:

TOTAL LOST PRODUCTIVITY (TP) + TOTAL LOST REVENUE (TR)= $ TOTAL LOSS (TL)

Where

TP= (Number of affected staff) x (% of Productivity Loss) x (Avg. Salary/Hour) x (Downtime Duration in Hours)

and

TR= (Number of affected staff) x (% of Revenue Loss) x (Average Profit per Staff Member/Hour) x (Downtime Duration in Hours)

This is easily illustrated by an example. Bob and his 1-year old consulting firm did not consider managed IT services a good investment, so he and his staff worked as usual until the day their server crashed. All of a sudden, his sales team was paralyzed and nobody knew what to do. He called a local IT company to fix it and they billed him a total of $250, requires 3 business days to get the server up and running again.

TP=(5 employees)x(20% Productivity Loss)x($20/hour)x(24 hours)=$480

TR=(5 employees)x(40% Revenue Loss)x($40/hour)x(24 hours)= $1,920

TOTAL LOSS=$2,400

At the end of the day, Bob’s business paid $2,650 dollars that could have been invested elsewhere. For much less, he could have signed up for Managed IT Services (which would have ensured that his server was running perfectly all year round) for a flat rate of $99/month or $1,188 a year!

And unlike local IT companies, the cost of using Remote IT Support is limited to a fixed, monthly fee while spanning every possible case-usage scenario (as determined by their service agreement), so a business is covered no matter what happens. All-inclusive flat service rates also allow for better budgeting and future IT expense planning, which is a huge advantage for any organization that prefers to think ahead rather than just accept changes as they come.

2) Speed

With local IT Support companies, clients are severely limited by those firms’ schedules and have little control regarding when a technician will become available or how soon a given IT issue would take to fix. This can be a very frustrating situation for any business trying to quickly get back on track.

It’s quite the opposite experience with Managed IT Services, particularly if they are virtual. Since most IT issues can be resolved remotely and wouldn’t require an on-site visit, an IT specialist could start working on issues immediately after they appear by accessing networks and workstations directly from their home base. Depending on the service contract offered, some IT Management Services providers even offer 24 hours-a-day, 7 days-a-week, and 365 day-a-year availability- a new and ultimate service standard that was unheard of until recently.

This is a specially useful feature to leverage when workspaces are decentralized (such as with subsidiaries and or with remote staff members in different physical locations) since they could all be monitored and maintained equally by a staff of IT specialists already expertly-versed in the inner workings of their client companies.

3) Customization

“What would be a better investment: new computer or a new server? Is my network set up properly? How can I make sure that my decision today will support my strategic goals for the next 3 years?”

These are questions that every small and medium-sized business owners have asked him/herself at some point but which few are equipped to answer. A trial and error approach for IT infrastructure-building yields mixed results at best, which is why an expert consultant should be the first person to reach out to when establishing and growing a business.

The majority of IT Management Services include a detailed examination of an organization’s network, hardware, servers, and workflow in order to assess all existing weaknesses and opportunities while making cost-effective recommendations on how to best create the perfect custom setup for that company’s needs.

Having the most efficient IT infrastructure possible at an early point in a company’s lifespan directly translates into a faster workflow as well as a marked reduction in potential losses incurred on extraneous and defective technological “solutions”. Every business’ needs are unique, so why would a one-size-fits-all or haphazardly constructed IT infrastructure be equipped to fully support them? The short answer is that it wouldn’t.

4) Security

It is no secret that cybercrime is on the rise; with 58% of small businesses reporting being the latest targets of malware attack victims in the U.S. , if a business isn’t already protected, then it’s clearly at risk of having its daily operations severely disrupted within the next 5 years. And this is more than just a simple annoyance: a malware or ransomware attack could severely compromise employees’ and clients’ private information in ways that would degrade trust and negatively impact profits. As if this wasn’t bad enough, recovering from such an attack can cost companies anywhere from thousands to millions of dollars, if they recover at all.

The only way a business can avoid becoming part of this growing statistic would be to consolidate the responsibility of keeping its systems safe and secure to one or more service providers, which could become costly.

But there is a silver lining; if a business is already paying for Managed IT Support, then cybersecurity monitoring services would likely be included in the flat monthly fee. Not only that, but the quality of that protection would exceed those offered by software vendors since the same IT Support Team would already know about existing system vulnerabilities in that technological ecosystem and actively work to minimize them.

5)  Time Savings with Automation

Manual tasks are time-consuming and leave room for user-generated error. Nowadays, everything from IT system maintenance, to virus scans, to software updates, to email message management can be automated in order to free up staff’s already limited and valuable time.

Managed IT Support Services are a quick, cost-effective, and controlled way of making sure that automation protocols are optimally set to support the daily needs of every organization while guaranteeing that supporting systems are kept in perfect working order.

In essence, these services help organizations shift their focus to the activities that matter most without wasting time worrying about the rest, and that peace of mind can be priceless.

 

If this informative article resonated with you, then perhaps it’s time to rethink your IT.

Remoteitsupportservices.com by Cybernetic Networks is a new, online service that gives businesses of every size the power of a traditional, in-house IT department without the added costs and hassles of maintaining one. Wherever you go, we go, and that added flexibility can take your business a long way.

At Remote IT Support Services we offer:

  • Instant 24/7 Helpdesk Support and Live Troubleshooting
  • Initial Computer Installation and Configuration
  • Advanced Cybersecurity Advisory and Analysis
  • Network and Server Monitoring and Management
  • Desktop Setup, Support, and Optimization for end-users
  • Cloud and Onsite System Backup and Data Restoration Solutions
  • Installation and Monitoring of virus, spam, and malware detection software
  • Email Hosting and Management
  • Customized IT Planning and Consulting to build your ideal business setup
  • Periodic IT Health Reports

Visit our site www.remoteitsupportservices.com for more details. Want to chat? Call our friendly concierge team anytime at +1 (833) 484 3579 or email us at sales @ cyberneticlive.com to get a free quote for your business or home office today.

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Tips for Computer Users to Getting Things Done Efficiently

Tips for Computer Users to Getting Things Done Efficiently

 

We all have busy lives, and we have no time to waste, least of all on unproductive computer work. Even though your productivity depends largely on self-interest and motivation, these tips can help you ease up and speed up your work, whether you are an all-day user or not.

Keep your productivity in check

Monitor your daily output and know where you stand. Use an app to monitor your web usage. These apps will keep track of the sites you have visited and how often you have visited them, and how much time you use the computer and how much you stay away from it. A detailed log of how you have spent your day will be given to you along with a productivity rating. A quick glance will let you know where improvements and adjustments need to be done.

Use shortcuts available in your personal computer

Check out the computer shortcuts which help you speed up your work. Apart from the basic cut, copy and paste functions that we all are familiar with using the Ctrl key, much more functions are available at your fingertips allowing you to, say work in multiple desktops and switching in-between.
A quick bit of Googling would get you to a list of such keyboard shortcuts available at your disposal.

Freeing up space

Getting rid of unnecessary files, folders and programs will not only help you focus on what is important but also help your computer run faster. Increase frequency of drive optimization in your computer which will further improve computer performance.
When it comes to your email, get rid the newsletter subscriptions you never had time to read. Enabling filters to get you to focus on the important mail, ridding you of spam and junk mail.

Listing your tasks

List down your things-to-do. You will be able to accomplish your work efficiently and you won’t miss anything. Use apps such as ‘Google Keep’ which works on iOS, Android, and Windows. The mobile and web versions allow syncing allowing flexible use even while on the move.

Block those unwanted sites

Social media is considered a big enemy of productivity at offices. An employee’s attempt for a quick check of Facebook or Instagram feed may result in its use a much longer than anticipated. A few such log-ins will cut down a significant amount of productive time. If employees have trouble staying away from these sites, blocking these sites, or using apps which limit the time of use might be a good idea.

 

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Secure Your Business With Strong Password

Secure Your Business With Strong Password

The weakest link in the chain of security of your business is its employees. Wherever humans are involved, there is a risk of mistakes which may lead to system security being compromised. Such possibilities can be minimized using a few recommended IT solutions which are designed to protect your business.

Browsing and communication through the internet.

The modern world finds the internet among one of life’s essential, and employees using it may pose a risk to your business unconsciously. Precautionary measures such as usage limitations, prohibition of personal log-ins to sites and piracy downloads may be taken. This can be done by introducing a system of discipline on the use of devices over the internet.
In the case of communication methods such as emails or chat platforms, use of official accounts for personal communication must be avoided and be strictly used for businesses purposes only.

Passwords use and data security.

Weak login passwords used by employees on their business accounts make these accounts vulnerable for hackers. Always emphasize stronger login passwords to employees with the inclusion of hard to assume characters and numbers, with a mix of upper and lowercase letters.
Having a ‘bring your own device to work’ policy is important when operating a business, as employees may have a misunderstanding regarding doing official work on their personal devices. These devices might be shared or lent to outsiders who may come across company folders, documents etc. A clear understanding must be provided to the employee regarding your company policy, indicating that no business-related information can be shared without authorization and such information be treated as the property of the business itself.

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Managed I.T. Support Explain

Managed I.T. Support Explain

Manage I.T.Support

Unexpected IT and Computer Problems

You are ready to start your day at your desk with a cup of java when you find yourself logged out of the company email system where an effort to log-in fails miserably. A temporary password you requested for allowed an entrance for an account reset, but still keeps you locked out. Every strategy you mustered concludes in a failure, your java has gotten cold and you are still left in square one. What next?
If a subscription to managed I.T. support service had been made, help will be just a phone call away. A phone call will allow you to access remote assistance from a live human being who will guide you through to reset your password and get you up and running.

What are Managed Services?

“Managed Services” refers to a broad set of services provided by companies for your business. The Managed Services Provider (MSP) manages and monitors the IT system, including its email and office-wide instant messaging, of your business remotely and rectifies issues within the system.

Types of Managed Services

Depending on the business nature, the “services” provided will be different. Some common types can be listed as follows.

  • Data backup and disaster recovery.
  • Helpdesk support.
  • Server management and security.
  • Remote network monitoring.
  • Custom software solutions.
  • Network security.
  • Hardware maintenance.
  • IT planning and implementation.

The Advantages of Managed Services

A common misunderstanding is that managed services are only for big businesses, which I would argue with the view that it is the small-to-medium scale businesses that vastly benefit from it. Small to medium scale business are seldom under the care of dedicated IT personnel within its staff overseeing the systems on which the business relies on to run profitably and at its maximum potential. Subscribing to such a service would minimize downtime and help the business keep ahead of technological change while meeting technology-related challenges head-on, all within the consideration of operating expenses.

Subscribing to managed services provide the following to your business

  • Reduced labor costs.
  • Increased data security.
  • Advanced IT planning.
  • Controlled IT costs.
  • Knowledge base.Reduced downtime.

It is More Than a Break/Fix Response….

Before managed services came into being, businesses without staff dedicated for IT were only concerned about IT issues only when a breakdown occurred and required a fix. Technological evolvement with time has emphasized more than ever on data security and disaster recovery, where businesses have concluded that IT involves more than issue handling upon its occurrence. Modern technology, critical data protection and operational processes with greater employee output are well within grasp through managed services.

What do “managed services” providers do?

Managed services are not a wholesale affair. A wide range of businesses spanning many different industries each require different things within the IT field. Managed services provide custom services to suit your businesses IT needs.
Some of the services provided by Managed services providers include:

  • 24/7 monitoring.
  • Management and monitoring of desktops, servers, and networks.
  • Installation and management of virus, spam, and malware detection software.
  • Installation and management of firewalls.
  • Remote support.Remote diagnostics and troubleshooting.
  • Installation and management of software updates and patches.
  • Backups and restores of servers and workstations.
  • Hosted email